Privacy Policy

North Star Senior Moves (“we,” “us,” or “our”) is committed to protecting the privacy of our clients, website visitors, partners, and staff. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information. This policy applies to all information collected through our website (northstarseniormoves.com), forms, scheduling tools, and any services we provide.

1. Information We Collect

We may collect the following categories of information:

A. Information You Provide Directly

• Contact details (name, phone number, email address, mailing address)
• Service inquiries (details about a senior move, relocation needs, or service requests)
• Employment information (staff availability, scheduling, and employment-related information)
• Communication history (messages submitted through forms or email)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Device information
• General location information (e.g., city-level)

This may occur via standard analytics tools (e.g., Google Analytics).

C. Information Received From Third Parties

If we use integrated tools such as Google Workspace, scheduling platforms, or CRM systems, we may receive information necessary to provide services (e.g., form submissions, calendar data, job scheduling details).

2. How We Use Your Information

We use the information we collect to:

• Provide and manage senior moving and relocation services
• Schedule staff and coordinate service appointments
• Communicate with you regarding services, requests, or support
• Improve our website, tools, and overall operations
• Maintain internal records, compliance, and operational workflows
• Authenticate users for any online tools or portals
• Fulfill legal or regulatory obligations

We do not sell your personal information.

3. Sharing of Information

We may share your information only in the following circumstances:

• With service partners who assist in delivering services (e.g., moving contractors, donation centers, shredding services), but only as necessary and only with your consent.
• With vendors or platforms that support scheduling, communication, analytics, or secure data storage (e.g., Google Workspace).
• For legal compliance, such as responding to court orders, subpoenas, or government requests.
• In the event of business transfer, such as a merger or acquisition, with appropriate safeguards.

We do not share information for marketing or advertising purposes without permission.

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to:

• Enable basic website functionality
• Analyze traffic and usage patterns
• Improve user experience

You can control or disable cookies through your browser settings.

5. Data Security

We take reasonable and industry-standard measures to protect your information, including:

• Encryption of data in transit (HTTPS)
• Access controls and authentication for staff systems
• Secure data storage through reputable cloud services
• Limiting data access to authorized personnel only

While we follow best practices, no method of transmission or storage is 100% secure.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Meet legal and regulatory requirements

Data no longer required is securely deleted or anonymized.

7. Your Rights & Choices

You may request to:

• Access the personal information we have about you
• Correct or update your information
• Request deletion of your information (unless required for ongoing services or legal obligations)
• Opt out of certain communications

11. Contact Us

For questions about this Privacy Policy or your information, you can contact us at: